Refund and Returns Policy

At On Fourth, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a clear and transparent 30-day return and refund policy, outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unworn, unwashed, and in original condition
  • All original tags and packaging are intact
  • The item shows no signs of wear, damage, or alteration

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items, unless defective or incorrect upon delivery
  • Items marked as Final Sale at the time of purchase
  • Gift cards
  • Items damaged due to improper use or care

3. How to Start a Return

To initiate a return, please contact us before sending any item back:

📧 Email: support@on-fourth.com
📞 Phone: +1 928-344-1652

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
  • Return shipping labels are the customer’s responsibility unless otherwise approved
  • We recommend using a trackable shipping service
  • On Fourth is not responsible for return packages lost or damaged during transit

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping charges are non-refundable, unless the return is due to our error

Please note: Your bank or payment provider may take additional time to post the refund.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us before returning the item.
All exchanges are subject to product availability.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.

After verification, we will arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after processing:

  1. Check with your bank or credit card provider
  2. Contact your payment service
  3. Then contact us for further assistance

9. Contact Information

For any questions regarding returns or refunds, please contact us:

On Fourth
📍 2718 S 4th Ave
Yuma, AZ 85364
United States

📧 Email: support@on-fourth.com
📞 Phone: +1 928-344-1652
🌐 Website: https://on-fourth.com

Customer Support Response Time:
We aim to respond within 24–48 business hours.